Terms & Conditions

TrackParcel is an independent parcel tracking platform. You may use it to look up the status of a shipment using the tracking code issued for your order. The service is provided for personal, non-commercial use and must not be scraped, automated or redistributed without our written permission.

Tracking statuses on TrackParcel are generated automatically on an estimated timeline from the date the order was registered. They are not live scans from a courier or delivery company, and TrackParcel is not affiliated with any courier. Statuses, locations and dates are estimates only and do not confirm the physical position of a parcel or that it has been delivered.

Estimated delivery dates are indicative only. Your contract for the purchase and delivery of the goods remains with the retailer you bought from, and they remain responsible for your order until it is delivered. Please contact them directly about a missing, damaged or delayed parcel.

A tracking code is not a password. Anyone who has it can open the tracking page and see the delivery details we show there, so please avoid posting it publicly or sharing it with people you don't know.

We aim to keep the service available at all times, but we may suspend, modify or withdraw part of it. These terms may be updated from time to time; the version published on this page is the one that applies while you use the site.

To the extent permitted by law, TrackParcel is not liable for loss or damage arising from your reliance on tracking information, including delays, errors or interruptions to the service. Nothing in these terms limits your statutory rights as a consumer.

These terms are governed by the laws of England and Wales. Questions about them can be sent through our contact page.