Help
Frequently asked questions
Where can I find my tracking number?
You'll find it in your dispatch confirmation email. It usually looks something like AA123456789GB.
Do I need an account to track a parcel?
No. Just open the tracking page and enter your tracking code — no sign-up or password needed.
How often is the status updated?
Tracking statuses on TrackParcel are generated automatically on an estimated timeline from the date the order was registered. They are not live scans from a courier or delivery company, and TrackParcel is not affiliated with any courier. For the confirmed position of your order, contact the retailer you bought from.
What does ‘Out for delivery’ mean?
Your parcel has left the local delivery depot and should arrive today between 09:00 and 18:00.
My parcel hasn't moved for several days. What should I do?
Because statuses follow an estimated timeline, they may not match your parcel's real position. If you have concerns, contact the retailer you bought from — they can investigate the shipment for you.
Can I change the delivery address or delivery date?
TrackParcel doesn't hold your order, so we can't change it. Address and date changes must be made with the retailer you bought from.